FAQ

When will my items arrive?

We typically dispatch all orders within 1-3 days via Royal Mail. Delivery times vary: Tracked 48 takes 2-3 working days, while Tracked 24 arrives in 1-2 working days.

Once your order is dispatched, you'll receive a shipping confirmation email containing your tracking code.

Do you sell wholesale/bulk?

Absolutely! For wholesale inquiries, please use the 'Contact' tab or email us at [email protected]. We'll aim to respond within 24 hours.

What if my order is received damaged?

If your order sustains damage, please notify us and provide a photo of the damage. We'll do our best to resolve the issue promptly.

What if my order is lost?

In the unfortunate event of a lost order, you can file a claim with Royal Mail for a refund. However, this process may take up to 10 days for a response and up to 30 days for a refund to be processed. Alternatively, we can re-send the item for you, though please note that GoldTanners cannot issue refunds for issues arising from Royal Mail.